Contact Our Team: Editorial, Legal & General Support
Departmental Directory: How to Reach Us
We require all formal inquiries to be submitted via email to maintain a verifiable written record. We do not operate a telephone switchboard for general inquiries.
Report mathematical inaccuracies, outdated operator registration data, or broken links.
PIPEDA data requests, affiliate disclosures, or advertising standards queries.
Questions about site navigation or requests for additional responsible gambling resources. For Ontario-specific gambling support, contact ConnexOntario at 1-866-531-2600 or visit responsiblegambling.org.
Once you submit your inquiry to the appropriate department, our team follows a defined response schedule.
Response Times & Service Level
We dedicate our primary editorial effort to analyzing slot mechanics and maintaining operator listing tables. Incoming inquiries are prioritized to make sure genuine readers receive timely assistance.
What Counts as a Legitimate Inquiry
Factual corrections (wrong RTP figure, expired operator registration, broken link), PIPEDA data requests, and responsible gambling resource requests all qualify. Sales pitches, SEO partnership offers, and requests to remove negative operator data do not.
Before sending your email, please review the strict limitations on what our team can address.
Important Warning: Third-Party Operator Disputes
Because we operate as an independent informational publisher, we have no administrative access to any online operator database, player account, or financial transaction record.
Our team cannot assist with delayed operator withdrawals, blocked accounts, or uncredited bonus funds. If you experience a financial or technical dispute with an AGCO-registered operator in Ontario, contact that operator's customer support directly. If the dispute remains unresolved, you can escalate it through iGaming Ontario's complaints process or directly to the AGCO (agco.ca). For operators in other provinces, contact your provincial regulator.
Our About Us page explains our editorial methodology and funding model. The Legal & Compliance page covers the full Canadian regulatory framework and responsible gambling resources.